Frequently Asked Questions
Orders and Shipping
Do I need an account to place an order?
You do not need an account to place an order, however we will require an email address for a confirmation email to be sent.
What is your returns policy?
If something isn’t quite right, we’ve got you covered! We accept returns within 30 days of your order. Just drop us an email, and our team will guide you through the process. Please ensure the items are unused, unworn, and in their original packaging.
Do you offer Klarna?
Yes, we do! We’ve partnered with Klarna to make shopping with The Tamil Era even more convenient. With Klarna, you can split your payment into smaller, manageable installments or choose to pay later.
Simply select Klarna at checkout, follow the easy steps, and you’re good to go.
What countries do you ship to?
Unfortunately we are not able to offer shipping to the following countries:
Anguilla, Curaçao, El Salvador, Grenada, Guadeloupe, Martinique, Montserrat, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Cuba, Ascension Island, Burkina Faso, Comoros, Djibouti, Equatorial Guinea, Gabon, Lesotho, Mozambique, Namibia, Niger, São Tomé & Príncipe, St. Helena, Togo, Tristan da Cunha, Western Sahara, Iran, North Korea, Syria, Falkland Islands, French Guiana, South Georgia & South Sandwich Islands and Suriname.
Please note that you cannot place an order to any of the above countries.
How much is shipping?
Shipping costs £3.99 or the equivalent in your local currency. Regardless of where you’re located, we aim to provide a smooth and affordable delivery experience.
Account
What rewards do I get with my account?
With your account, you can enjoy several perks! Easily track your orders, view your order history, and be the first to know about exclusive offers we’ll send out via email.
Do you share my data?
We take your privacy very seriously and your data is never shared with third parties without your consent. We always use your information responsibly and in line with our privacy policy, to improve your shopping experience. You can trust that your personal information is safe with us.
How do I reset my password?
Resetting your password is quick and simple! Just follow these steps:
- Click the 'Forgot Password' link on the login page.
- Enter the email address associated with your account.
- Check your inbox for a password reset email, then click on the provided link.
- Create a new password and confirm it.
Once done, you can log in again with your updated password. If you need any help, feel free to reach out to our support team!
How do I close my account?
To close your account, simply reach out to our customer support team. You can contact us via email, and our team will guide you through the process to ensure your account is safely closed.
Products
Can I buy The Tamil Era products elsewhere?
Official The Tamil Era products can only be purchased exclusively through thetamilera.com and pop up events. We do not sell in any clothing stores. We may sell in pop up events in various cities and universities.
What materials are your products made from?
Our products are crafted using high-quality, durable materials. We carefully select fabrics and components to ensure comfort, style, and longevity. Each product description provides specific details about the materials used, so you’ll know exactly what you’re getting!
How do I find my size?
Finding your size is easy! Check out our detailed size guide, available on every product page. It includes measurements to help you find the perfect fit. If you’re unsure or between sizes, feel free to contact our team for personalised sizing advice.
Are your products ethically made?
Yes, we’re committed to ethical production practices. We work with trusted suppliers who share our values. Every product is made with care, ensuring fair practices and respect for both people and the planet.